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GOLD STANDARD Achievement for AMW

All BHTA members have agreed:

• to protect pre-payments or deposits paid by consumers in the event that a BHTA member is unable to meet a promise to deliver goods or services,
• not to use high-pressure selling techniques, and encourage a carer or advisor to be present during home visits,
• where cancellation rights apply or are offered, to issue a ‘cancellation card’ with all contracts, making it easier for customers to cancel within the cooling off period, and
to ensure that consumers have access to a free independent redress scheme if things go wrong

The BHTA has also ensured that independent disciplinary procedures are in place to deal with non-compliant members, including warnings and ultimately termination of membership.

Consumers wanting to use a BHTA member should look for the TSI Approved Code logo on company advertising and literature.

Find out more information about the BHTA here:

Find out more about the comprehensive code of practice here:

After a recent randomly selected audit, we are very proud to announce that we have been awarded the Gold Standard (the highest possible achievement) from the BHTA - British Healthcare Trades Association.

We are extremely proud to be a company YOU can trust and now we have a certificate of achievement to prove it!

What does this mean?

The British Healthcare Trades Association (BHTA) is the UK's oldest and largest healthcare association, founded in 1917. The BHTA operates a code of practice which all members much strictly adhere to. This Code of Practice has been granted approval under the Consumer Codes Approval Scheme (CCAS), run by the Trading Standards Institute. BHTA is the first trade body within the health industry to have a Trading Standards Institute (TSI) approved code. The TSI only approves codes that have proved effective in safeguarding and promoting the interests of consumers beyond the basic requirements of the law.

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